Descriptif du poste
Your Ownership? 💪
As a KYC & Operations Specialist, you will join the Ops team, whose global mission is to deliver the best user experience for our various services by activating and supporting our merchants throughout the use of our solutions, implementing and executing numerous processes that enable our solutions to function, as well as performing various risk and compliance controls.
Ready to take on this exciting challenge? 🚀
As a true guarantor of our customers' and merchants' satisfaction, your responsibilities will include:
1/ Customer Onboarding & Support:
KYC analysis and validation
Multichannel follow-up with our customers and merchants (emails, phone), and customer support
2/ Credit Management:
End-to-end debt collection
Verification and validation of merchant supplier payments
3/ Business Operations & Process Optimization:
Participation in the optimization of all our operational processes
Completion of ad-hoc operational tasks with high business impact
The little extra of our offer
Challenging and evolving responsibilities to help you gain the maximum skills from this experience
A unique opportunity to discover a French early-stage startup in hyper-growth, expanding internationally, and to work with international teams